LTDS Last week (July 23-28)

 

Alma, PrimoVE, and the web refresh went live  Monday and Tuesday!  Although these activities we the highlight of the week,  the team also worked on several additional items including the issues below.

  1. Circulation transactions in Alma are duplicated
    1. Caused by some transactions not loading correctly during the final switch over.  Ex Libris is working on the solution.  We expect this to be resolved within a week
  2. Duplicate charges appearing in user accounts
    1. This is the same issue as #1 and should be resolved within a week
  3. Missing holding and item records
    1. Some of the items and data (<0.3%) did not migrated correctly.  Many of these can be corrected in an automate method but the fix needs to wait until the circulation transaction issue is resolved (#1).
  4. Web site access strangeness
    1. The majority of these issues were caused by the DNS changes and were corrected within 24 hours as the various DNS servers were updated.  At least one issue was caused by the storage issues across campus (see #6) but has been resolved.
  5. Unable to connect to Acorn/Workflows to verify information
    1. This is a side effect of the storage issues on Wednesday.  It appears that the indexes were corrupted which we are working to resolve now (thanks Jamen).
  6. Non-responsiveness of the Lectionary, ETD, DiscoverArchive, Digital Collections news online, public website (indirectly),  and other applications
    1. Caused by a campus storage issue on Wednesday and has been resolved.
  7. Some public computers (virtual computers) not responding or unable to login
    1. Caused by the storage issue (#6) and should all be respond now.
  8. TVNews Standard Definition SnapStream server in the Baker server room
    1. The issue originated with a blown transform across from Baker.  Once the power was restored, the UPS in the server room did not respond.  This is the only remaining server in Baker and is in Baker due to the cable connections.  The system is now running but we are working on a permanent solution.
  9. A few printers with scan to email functionality stopped sending email.
    1. A side effect of the web refresh, web server migration.  Most (all??) of these issues have been corrected.
  10. Various Alma items
    1. The implementation team is working to update the configuration in various areas of the system.   Many of these changes had been in pre-production but added after June 27th.  As a result, the change need to be made again in the system (many thanks to Jake, Michael, Mary Ellen, Tao, Nancy, and Jamen for quickly starting the edits).