We have been getting reports of some people having their computers log in showing only a black screen and the mouse cursor. This is due to firmware updates from Dell. The solution is just to wait a very, very long time.
After the black screen, things will slowly start coming back, first the desktop background, then icons, and windows. Even after it looks like everything is back, often it needs to run longer. This process will most likely take at least several hours, maybe much longer. Letting it run overnight is a good idea.
You will know it needs to keep going if you have apps that won’t open or that misbehave in strange ways. If you shut down the computer too soon, it will start the long process over from the beginning next time you log in.
The computer going to sleep will also stop the update. Here is how to change the sleep settings on your computer to keep it from going to sleep during the update:
1. Click on the start/windows icon at the far left of your toolbar
2. Click on the settings icon, the gear-shaped one
3. Click System, then click Power & sleep
4. Under “When plugged in, PC goes to sleep after”, change the sleep setting to Never.
As always, feel free to submit an INFORM ticket if you still have problems.
st.
