Library Technology and Assessment Services
Vanderbilt University Libraries
The following are some of the newest contributions to the ILS Documentation website:
Please go to the site to view all of the posts: ILS Documentation
We have had reports of users receiving a second login popup window upon attempting to login to Oracle/SkyVU.
Please note that users should only enter their VUnetID and ePassword for Oracle login through the Vanderbilt Single Sign-On screen. 
If you see a pop-up window or prompt for VUnetID on a screen other than the Single Sign-On page, DO NOT enter your VUnetID and ePassword there or this can lock your account. Please clear your browser history, close and reopen your browser, and then reattempt login from the SkyVU webpage – the link there is: https://oraclecloud.vanderbilt.edu/ and bookmark this link for future use.
If you enter your VUnetID and ePassword on the wrong page, please email skyvu@vanderbilt.edu to have your account unlocked.
The following are some of the newest contributions to the ILS Documentation website:
Please go to the site to view all of the posts: ILS Documentation
Alma allows staff in each library to update the library hours in Alma. Staff assigned to do this must have the Circulation Desk Manager role for that library. Ideally there should be more than one staff member able to update library hours in each library. However, if both of those people are out of the office, LTDS can still change the hours for any of the libraries. Just submit an INFORM in plenty of time before the hours change.
Questions? Please submit an INFORM.
Are you hearing discussions about Alma and Primo and think that people are speaking a completely new language? Well, they are! But help in understanding it is just a click away.
ExLibris has an excellent glossary on their Knowledge Center site here:
You can go to a particular term and see a definition and then click on links at the end to see more detailed information.
Give it a try! Look up “Fulfillment”, “Community Zone” or “Metadata editor”. Or get really crazy and look up “Selective package”!
Bookmark the link to the glossary and have fun learning the new language!
When you submit an INFORM ticket, here a few things you can do to help LTDS assign the ticket to the proper person and more quickly address your issue:
—Read the descriptions of the queues before choosing one. For instance the descriptions will let you know that anything having to do with the ILS (Integrated Library System), currently the Library Catalog and Alma, should be submitted using the “ILS and Discovery Tools” queue.
—Make your subject line brief but explain the problem. For instance, instead of “Ebook”, use “Cannot access ebook”. This will help insure that the ticket will be taken more quickly by the staff member most able to resolve the issue.
—If you are requesting accounts for new staff, please use the queue “Accounts–new user setup” and fill in as much information as possible. Submit one ticket for each new staff member instead of including several in the same INFORM. Also, submit the INFORM as far in advance as possible, especially if there will be computers or other equipment needed. It takes time to get these things ordered/installed.
—Please also submit an INFORM when staff leave employment with the Library. We need to remove their accounts as soon as possible after their last day of work. Use the Access, Permissions, and Connectivity queue for these requests.
—Let us know where you are located. It would help us to know where your office is or where the particular problem is occurring.
—If you are reporting a problem with a particular machine, include the library tag number or barcode in your INFORM request. This helps us to track machines that are consistently having problems and may need to be replaced.
—Finally, please let us know if there is something we can do to make the INFORM request process even better!